🚚 Free delivery on orders above GHC 1000!

Frequently Asked Questions

Find quick answers to common questions about our products, orders, and services.

🛍 Orders & Delivery

A: Deliveries within Accra take 1–3 working days, while other regions take 3–5 working days depending on location.

A: Yes, same-day delivery is available within Accra for orders placed before 12:00 PM.

A: Once your order is shipped, you’ll receive a tracking update via WhatsApp or email.

💳 Payments & Returns

A: We accept Mobile Money, Bank Transfer, and Cash on Delivery (for selected locations).

A: Please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund according to our Exchange & Refund Policy.

🌿 Products & Authenticity

A: Yes. All Supplegenix products are 100% authentic and natural, sourced directly from certified manufacturers.

A: Each product page includes clear descriptions and usage details. You can also contact our team via WhatsApp for free product guidance.

🧴 Usage & Safety

A: Some supplements can be combined safely. However, it’s best to consult a health professional or contact our support team before doing so.

A: Yes, dosage instructions are listed on each product page and packaging label.

📦 Account & Support

A: No, you can checkout as a guest. However, creating an account helps you track orders, view history, and save favorites.

A: You can reach us via WhatsApp (+233 59 730 8155), call (+233 55 042 4030), or email info@supplegenix.com